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Need some help with Wall Worm tools or building assets for Source? Use the categories below to find answers. If you cannot find an answer, please consider using the WW forums; please only contact WW directly as a last resort--as far too often the time spent answering emails deals with subjects already covered on this site and the forums.

Latest Articles

Viewport Freezes in 3ds Max 2017+

Posted on Apr 13, 2017 | Last Updated Apr 16, 2017

The Max viewport can freeze and become unresponsive with Nitrous in DX 11.

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3ds max, viewport, freeze, hang, 2017, 2018, nitrous, directx shader, dx11

Why are Models Appearing as Cubes?

When reopening a scene the models can appear as cubes if the game settings do not include paths to the source MDL files.
Posted on Mar 4, 2017 | Last Updated Mar 4, 2017

This document explains why models can appear as cubes instead of props when importing VMF or MDL nodes.

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mdl, model, cube

MDL Loader isn't working

Posted on Dec 23, 2016 | Last Updated Dec 23, 2016

Instructions on manually setting the correct plugin paths if WW did not set them during installation.

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plugin paths, mdl loader troubleshooting

FGD Parser Problems

Posted on Dec 19, 2016 | Last Updated Dec 19, 2016

Details on known issues with the FGD parser in the free version of Wall Worm.

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entity, fgd, error

Washed Out Textures

Posted on Oct 29, 2016 | Last Updated Oct 29, 2016

Instructions of getting your materials to import without being washed out in color.

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texture, import, color, washed out

Purging Corrupt Utility Files

Posted on Sep 23, 2016 | Last Updated Sep 23, 2016

Instructions on deleting corrupt utility files that can stop Wall Worm from working correctly.

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purge, corrupt, error

Entities are Missing in Exported Scene

Posted on Aug 29, 2016 | Last Updated Aug 29, 2016

Information on why some entities might not export into the game and how to fix that.

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entities, missing, fix, help

Exporting SMD/VTA with WW Pro with a Morpher Modifier

Posted on May 20, 2016 | Last Updated May 20, 2016

Sometimes WW Pro will have a problem exporting a model with a Morpher modifier if the normals cache is not being displayed properly.

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smd, vta, export, ww pro, bug, error, fix

Menus and Macroscripts Don't Update

Posted on May 10, 2016 | Last Updated May 10, 2016

The WW menus don't automatically update when updating WW in 3ds Max 2017. Here are steps to update manually.

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menus, update, max 2017

Displacements Fail to Export

Posted on Feb 15, 2016 | Last Updated Feb 15, 2016

Some tips on troubleshooting displacements failing to export from Max into Source.

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displacements, troubleshooting, missing, fail